To safeguard JPS’s independence and ensure unbiased service delivery, all personnel involved in the certification process must adhere to the following principles regarding gifts and hospitality:

1. Prohibition of Acceptance:‍
   1. No employee, contractor, or representative of JPS shall accept any form of gift, favour, or hospitality from a client or prospective client.

2. Disclosure of Offers:
   1. Any offer of gifts, favours, or hospitality, regardless of its value, must be reported immediately to the designated compliance officer. This includes offers that are declined.

3. Client Communication:
   1. Clients shall be informed of this policy at the outset of the engagement and reminded during key interactions to prevent misunderstandings.

4. Documentation and Monitoring:
   1. All reports of offers of gifts or hospitality shall be documented, and a record shall be maintained and reviewed periodically by senior management to ensure compliance with this policy.

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JPS shall treat all confidential information about the organisation, clients, and associated persons in accordance with relevant privacy legislation. JPS shall not disclose information about an individual which identifies them directly or indirectly except where there is a notifiable issue. Where there is a notifiable issue, information will not be disclosed without the consent of the person, unless required by law or as required by relevant Department or Statutory Authority.

The Transfer of Management Systems policy of JPS is to ensure an effective transfer of client audit documentation between JPS and another  Conformity Assessment Body.

The purpose of the policy is to achieve and maintain effective communication between Conformity Assessment Bodies, securely transfer the relevant certification documentation, and the expected timelines are met.

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JPS is committed to providing certification activities competently and impartially to instil our clients with confidence and trust in our abilities. JPS will not allow commercial, financial or other pressures to compromise impartiality.

The Complaints policy of JPS is to ensure that any person or organisation using the services of JPS, has the right to lodge a complaint and have their concerns addressed in ways that are fair and transparent.
JPS is committed to treating all complainants equally in a consistent and confidential manner, to resolve complaints as quickly as possible. To issue a complaint, please email complaints@jpsaudit.com.au

Click to download our Client Complaints and Appeals Policy and Procedure document.

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JPS do not accept gifts or hospitality from clients whom we are contracted to provide certification services. Onsite meals and non-alcoholic drinks are acceptable for auditor comfort on the day of audit if offered.

The Customer Feedback policy of JPS is to ensure that service improvements are identified, to increase customer satisfaction, strengthen customer relationships, and acknowledge areas of excellence.
In the case of dissatisfaction, a response to the customer must be provided outlining the opportunities to improve and actions taken.
Feedback received will be handled in an appropriate, effective, and systematic way.

JPS Audit Specialists (JPS) will conduct its business honestly, ethically and impartially, wherever we operate.  We will constantly improve the quality of our services, products and operations and will create a reputation for honesty, fairness, respect, responsibility, integrity, trust and sound business judgment.

JPS will not compromise its principles for short-term advantage. The ethical performance of this company is the sum of the ethics of the people who work here. Thus, we are all expected to adhere to high standards of personal integrity.